Refund Policy – Collectors Cartel TCG

​At Collectors Cartel TCG, we aim to provide quality products and excellent customer service. Due to the nature of trading card products, certain conditions apply to returns and refunds.
 

1. Change of Mind

We do not offer refunds or exchanges for change of mind purchases on:

• Sealed Pokémon TCG products

• Trading cards

• Graded cards

• Mystery products

• Custom binders or personalised items
   

Please choose carefully before placing your order.
 

2. Damaged, Faulty or Incorrect Items

If you receive an item that is:

• Damaged in transit

• Faulty or defective

• Incorrect to what was ordered
   

Please contact us within 7 days of receiving your order with:

• Your order number

• Photos of the item and packaging

• A description of the issue

Once reviewed, we may offer:

• A replacement product

• Store credit

• A full or partial refund
   

at our discretion and in accordance with Australian Consumer Law.
 

3. Sealed Trading Card Products

Collectible trading card products contain randomised contents determined by the manufacturer.

We do not provide refunds, exchanges, or compensation for:

• Cards pulled from packs

• Perceived poor pulls

• Duplicate cards

• Manufacturing pack odds

Opening a sealed product constitutes acceptance of its random contents.

4. Graded Cards

All graded card sales are final.

Refunds or returns will not be accepted for:

• Disagreement with the grading result

• Minor imperfections visible in certification scans

• Future changes in market value

Please review all photos carefully before purchasing.

5. Custom Binders

Custom binders are made to order and cannot be returned or refunded unless they arrive damaged or faulty.

6. Return Shipping

Where a return is approved:
 

• Customers may be required to return the item.

• Return shipping costs may be the responsibility of the customer unless the product is faulty, damaged, or supplied incorrectly.

• We recommend using tracked postage for all returns.

7. Lost or Damaged Parcels

Customers have the option to purchase shipping insurance during checkout.

Insurance coverage is available for up to $15.00 per order.
 

If insurance has been purchased and a parcel is lost or damaged in transit, we will work with the shipping carrier to resolve the claim and arrange a replacement, store credit, or refund where appropriate.
 

If insurance is not purchased, Collectors Cartel TCG is not responsible for parcels once they have been handed to the shipping carrier, except where required by Australian Consumer Law.
 

8. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
 

You may be entitled to a repair, replacement, or refund where goods fail to meet consumer guarantees.

Contact Us

For all refund and return enquiries:

Collectors Cartel TCG
Email: support@collectorscarteltcg.com.au
Website: Collectors Cartel TCG

We will respond to all refund enquiries as quickly as possible and work with you to resolve any issues fairly.