top of page
.webp)
Frequently Asked Questions (FAQ)
What does Collectors Cartel TCG sell?
Collectors Cartel TCG specialises in Trading Card Game (TCG) products including Pokémon cards, booster packs, booster boxes, Elite Trainer Boxes (ETBs), graded cards, singles, accessories, and other collectable trading card products.
_edited.png)
Are your products authentic?
Absolutely. Every product sold by Collectors Cartel TCG is 100% genuine and sourced from reputable distributors, wholesalers, collectors, and suppliers.
Do you ship internationally?
Yes! We offer worldwide shipping so collectors across the globe can enjoy our products.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
FREE Shipping is available on orders over $180 AUD.
Is shipping insurance required?
No. Shipping insurance is not mandatory however starts from $15.00 AUD. This helps protect your order in the event it is lost, stolen, or damaged during transit.
When will my order be shipped?
Most orders are dispatched within 1-3 business days. During major product releases, promotional events, or holidays, dispatch times may be slightly longer.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Do you buy collections?
Yes! We are always interested in purchasing Pokémon cards, sealed products, graded cards, and entire collections.
Please contact us with photos and details of your collection for a valuation.
Can I cancel my order?
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellations cannot be guaranteed.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and damaged items. We will work with you and the shipping provider to resolve the issue.
Do you offer refunds or returns?
Returns and refunds are handled in accordance with Australian Consumer Law. Please refer to our Refund Policy for full details.
Will you restock sold-out products?
Many products are restocked regularly, however some items are limited-release products and may not return once sold out.
How can I contact Collectors Cartel TCG?
You can contact us through our Contact Us page or by emailing our customer support team. We aim to respond to all enquiries within 1-2 business days.
Do you sell graded cards?
Yes! We regularly stock graded cards from leading grading companies such as PSA, CGC, and Beckett (BGS).
Are pre-orders guaranteed?
Yes. If you successfully place a pre-order and receive an order confirmation, your allocation is secured unless otherwise stated in the product listing.
Can I submit photos of my pulls?
Absolutely! We love seeing our customers' amazing pulls.
By submitting photos to Collectors Cartel TCG, you agree that we may share them on our website and social media platforms.
Do you offer discounts?
We regularly run promotions, sales, giveaways, and exclusive member offers. Follow us on social media and subscribe to our newsletter so you never miss out.
Why choose Collectors Cartel TCG?
✔ 100% Authentic Products
✔ Worldwide Shipping
✔ Free Shipping Over $180 AUD
✔ Secure Packaging
✔ Fast Dispatch
✔ Trusted Customer Service
✔ Passionate Collectors Serving Collectors
bottom of page